Please read these Terms and Conditions carefully before engaging M2M's services or using this website. By accessing our website or signing a Scope of Work, you agree to be bound by these terms.
By visiting mtwom.tech, submitting an inquiry, or entering into a service agreement with Market2Marketing (M2M), you agree to be bound by these Terms and Conditions, our Privacy Policy, and any applicable Scope of Work (SOW) or service agreement.
If you do not agree to any part of these terms, please do not use our website or engage our services.
M2M provides digital marketing services including but not limited to:
The specific scope, deliverables, and timelines for each engagement are governed by a signed Scope of Work (SOW) agreed upon between M2M and the client.
All engagements formally commence upon receipt of the advance payment and a signed or digitally acknowledged Scope of Work (SOW). M2M will not begin work until both conditions are met.
Any additions to the agreed scope — including new deliverables, platforms, or services — must be agreed in writing and may result in additional fees. Verbal scope changes will not be honoured.
Delivery timelines are contingent on timely receipt of required inputs from the client. Delays caused by the client will not entitle the client to refunds or penalty claims against M2M.
Each deliverable includes the number of revision rounds specified in the SOW. Additional revisions beyond the agreed rounds will be charged separately.
All projects require an advance payment as specified in the SOW before work commences. The advance is non-refundable once work has begun.
Monthly retainer fees are due on the 1st of each month. A grace period of 5 working days applies. M2M reserves the right to pause services if payment is not received within the grace period.
Payments outstanding beyond the grace period will incur a late fee of 2% per month on the overdue amount. M2M reserves the right to suspend deliverables until dues are cleared.
All invoices are subject to GST at the prevailing rate (currently 18%) as applicable under Indian tax law.
Third-party tool subscriptions, ad spends, platform fees, or incidental costs incurred on behalf of the client are billed at actuals and are the client's sole responsibility.
⚠ Ad spend budgets are managed by M2M on behalf of the client but are not included in retainer fees unless explicitly stated in the SOW.
Upon full payment of all dues, the client owns all final deliverables created specifically for them under the SOW — including creatives, copy, and website code.
M2M retains ownership of all proprietary frameworks, methodologies, templates, prompt systems, and tools developed independently — including internal content systems, AI workflows, and performance frameworks. These are not transferred to the client.
Any stock imagery, fonts, or licensed assets used in deliverables are subject to their respective licences. The client is responsible for ensuring continued compliance with such licences after the engagement ends.
M2M reserves the right to feature client work in its portfolio, case studies, and marketing materials unless the client explicitly requests otherwise in writing.
The client agrees to:
Both parties agree to treat all proprietary business information, strategies, client data, and commercially sensitive information as confidential. Neither party shall disclose such information to third parties without prior written consent, except as required by law.
This confidentiality obligation survives the termination of the engagement for a period of 2 years.
M2M provides marketing services and strategic guidance based on industry best practices. However, we do not guarantee specific results, including follower growth, lead generation volumes, ROAS, or revenue outcomes. Marketing results are influenced by factors outside M2M's control including market conditions, product quality, pricing, and platform algorithm changes.
To the maximum extent permitted by applicable law, M2M's total liability for any claim shall not exceed the total fees paid by the client to M2M in the 3 months preceding the claim.
M2M shall not be liable for any indirect, incidental, consequential, or punitive damages, loss of profits, or loss of data.
Either party may terminate the engagement with 30 days' written notice. During the notice period, M2M will continue to deliver agreed services and the client will continue to pay retainer fees.
M2M may terminate immediately if the client fails to make payment within the grace period, breaches confidentiality obligations, engages in conduct that brings M2M into disrepute, or misrepresents material information.
Upon termination, the client shall pay all outstanding dues. M2M will deliver all completed work. Work in progress will be delivered on a pro-rata basis at M2M's discretion. Advance payments are non-refundable.
In the event of any dispute, the parties agree to first attempt resolution through good-faith negotiation within 30 days of notice of the dispute.
If unresolved, disputes shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration being Delhi, India.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. The courts of Delhi, India shall have exclusive jurisdiction over any disputes arising from these terms.
M2M reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
For any questions about these Terms and Conditions, please contact us:
We'll respond within 2 business days.